PRIVACY POLICY

1. Introduction

This Privacy Policy (“Policy”) applies to the website https://nycinteriordesign.com (“Website”), owned and operated by NYC Interior Design (“we” or “us”). This Policy outlines the types of information we collect, how it is used, and the rights you have regarding your personal data. This Policy is effective as of January 1st, 2024.

2. Types of Information Collected

Personal Data: We may collect personal data from you when you provide it directly to us (e.g., through forms), this could include:
Name
Email address
Phone number
Mailing/billing address
Payment information (if you purchase services directly)
Usage Data: We may collect information about how you use the Website, including:
IP address
Device type and browser information
Pages visited and timestamps
Interaction data (e.g., links clicked, items added to a wishlist)
Google Cloud Widget Data: Any information shared through the Google Cloud Business Agent Messaging widget will be collected, including:
Chat transcripts
Name and contact details (as provided by the user)
Inquiry details

3. How Information is Collected

Directly:
Contact forms
Newsletter sign-ups
Account creation
Project inquiries
Automatically:
Cookies & tracking pixels
Google Analytics
Third-Parties
Google Cloud Business Agent Messaging widget

4. Use of Collected Information

Website Functionality: We use data to provide and improve the Website’s functionality.
Communication: Data helps us respond to inquiries, fulfill requests, and provide customer support.
Personalization (If Applicable): We may use data to tailor recommendations and services (only if you offer this, ensure opt-out options are clear).
Google Cloud Widget: Information collected improves customer service and analytics on the widget’s use.

5. Data Sharing with Third Parties

We may share data with necessary service providers:
Payment processors
Email marketing platforms
Google Cloud Business Agent stores and manages chat data

6. Data Security

We implement reasonable security measures to protect your data (e.g., encryption, firewalls, secure servers, access controls).

7. User Rights

Access: You can request to access the personal data we hold about you.
Rectification: You can correct any inaccurate data.
Erasure: You can request deletion of your personal data (“right to be forgotten”).
Restriction of Processing: You may request that we limit the processing of your data.
Marketing Opt-Out: You have the right to opt-out of marketing communications.

8. Children’s Privacy (COPPA Compliance)

Our Website is not intended for use by children under the age of 13. We do not knowingly collect personal data from individuals under 13. If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us immediately at info@nycinteriordesign.com

9. California Consumer Privacy Act (CCPA)

The CCPA provides California residents with additional rights regarding their personal data. These rights include:
Right to Know: You have the right to request that we disclose the categories and specific pieces of personal data we have collected about you.
Right to Delete: You have the right to request that we delete your personal data.
Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal data.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise your CCPA rights, please contact us at info@nycinteriordesign.com

10. GDPR Compliance

The General Data Protection Regulation (GDPR) provides individuals within the European Union (EU) with enhanced rights regarding their personal data. We are committed to complying with GDPR for our EU clients.
Key rights for EU residents include:
Right to be Informed: Individuals have the right to clear, transparent information on the processing of their data.
Right to Access, Rectify, and Erase: Similar to those outlined earlier.
Right to Data Portability: Individuals can request to receive their data in a structured format for easy transfer to another service provider.
Right to Object: Individuals have rights to object to processing based on legitimate interests or direct marketing purposes.
If you are an EU resident and wish to exercise your GDPR rights, please contact us at info@nycinteriordesign.com

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy, or wish to exercise any of your data rights, please contact us at: info@nycinteriordesign.com